Health care practices in North Carolina face many challenges. Our quality improvement coaches (QICs) are trained to work with you to transform the way in which care is delivered in your practice.

We provide on-site training and assistance on the tools and systems you need to:

  • Provide consistently high-quality care to all patients, all the time
  • Complete today’s work today
  • Prepare your practice for value-based payment initiatives. Apply for services

Practice Support Blog Updates

Practice Support Strategy

Train and help retain the state's health workforce so that they can thrive in a value-based environment and provide high quality, cost-effective and inclusive care to all North Carolinians in all 100 counties.

This is accomplished through a comprehensive portfolio of practice support services with a focus on 1:1 coaching to independent primary care and specialty care practices, federal funded qualified health center, rural health centers, health departments with primary care services, and behavioral health providers. Efforts are prioritized with practices that accept Medicaid and/or Medicare and available at no cost to the practice.

Our Services

Our services are provided by experienced and knowledgeable coaches. Each of our coaches brings a unique set of skill sets and the ability to facilitate solutions via the statewide AHEC practice support team, AHEC resources and service lines, and collaborative partnerships with professional associations, payors, provider networks, federal and state governments, and local community organizations.

Our comprehensive portfolio of services includes the following:

Quality improvement (Medicaid, MIPS/QPP, PCMH, and all other payors)
COVID-19 vaccine and resource assistance
Medicaid managed care education and issue resolution
Health Disparities Improvement
HIT optimization (EHR, Telehealth, NCHIE and NCCARE360) Clinical workflow redesign
Practice Operational Assessments
Fiscal Health Guidance
Regulatory Compliance
Patient Engagement Best Practices
Social Determinants of Health (Key Drivers)
Care Access Improvement
Human Resources Management Guidance
Advanced Medical Home Tier Support
Tailored Care Management Support
Community Health Worker Training and Integration


Support Staff

Chris Jones, DrPH, MHA 
Practice Support Team Lead 

Medina Wilson, MBA-HM, CPC, CPPM, CFD 
Sr. Quality Improvement Specialist

Leslie Doroski McDowell, DNP
Quality Improvement Specialist / Curriculum Developer
Lara Dickerson, BA, AAS
Quality Improvement Specialist
Meaghan Holloway, MSW
Quality Improvement Tailored Care Management (TCM) Coach