Health care practices in North Carolina face many challenges. Our quality improvement coaches (QICs) are trained to work with you to transform the way in which care is delivered in your practice.
We provide on-site training and assistance on the tools and systems you need to:
- Provide consistently high-quality care to all patients, all the time
- Complete today’s work today
- Prepare your practice for value-based payment initiatives. Apply for services
Practice Support Strategy
Train and help retain the state's health workforce so that they can thrive in a value-based environment and provide high quality, cost-effective and inclusive care to all North Carolinians in all 100 counties.
This is accomplished through a comprehensive portfolio of practice support services with a focus on 1:1 coaching to independent primary care and specialty care practices, federal funded qualified health center, rural health centers, health departments with primary care services, and behavioral health providers. Efforts are prioritized with practices that accept Medicaid and/or Medicare and available at no cost to the practice.
Our services are provided by experienced and knowledgeable coaches. Each of our coaches brings a unique set of skill sets and the ability to facilitate solutions via the statewide AHEC practice support team, AHEC resources and service lines, and collaborative partnerships with professional associations, payors, provider networks, federal and state governments, and local community organizations.
Our comprehensive portfolio of services includes the following:
|Quality improvement (Medicaid, MIPS/QPP, PCMH, and all other payors)
||COVID-19 vaccine and resource assistance
|Medicaid managed care education and issue resolution
||Health Disparities Improvement
|HIT optimization (EHR, Telehealth, NCHIE and NCCARE360)||Clinical workflow redesign|
|Practice Operational Assessments
||Fiscal Health Guidance
||Patient Engagement Best Practices
|Social Determinants of Health (Key Drivers)
||Care Access Improvement
|Human Resources Management Guidance
||Advanced Medical Home Tier Support
|Tailored Care Management Support
||Community Health Worker Training and Integration
|Chris Jones, DrPH, MHA
Practice Support Team Lead
|Leslie Doroski McDowell, DNP
Quality Improvement Specialist / Curriculum Developer
|Lara Dickerson, BA, AAS
Quality Improvement Specialist
|Meaghan Holloway, MSW
Quality Improvement Tailored Care Management (TCM) Coach