Tools for Clinicians and Healthcare Administrators
PCSSW Survey, Version 1, for Healthcare Administrators
Files in this grouping comprise the documents needed for a practice to conduct a patient satisfaction survey for descriptive purposes only. Benchmarking with version 1 excludes patient demographic and visit history information (see version 2 for expanded version of benchmarking).
A description of how to collect the survey data and how to score and evaluate the results.
This is the National Women's Health Centers of Excellence (CoE) questionnaire without the 10 demographic questions in version 2. Version 1 must be used in its entirety without modification. Any changes will compromise the validity of the results.
The acceptable responses to each question and codes used in the original CoE evaluation program.
A workbook containing instructions for easily entering PCSSW data from self-report questionnaires. This utility contains "macro" programs that calculate the scale scores and summarize the results.
Supporting Documents
This is a reprint of the CoE evaluation study using the Full Survey tool. Measurement of Women's Satisfaction with Primary Care FINAL REPORT (AHRQ R01 HS10237) Carol S. Weisman, PhD, Roger T Anderson, PhD, Sarah Hudson Scholle, DrPH, Fabian Camacho, MS, and Jillian T Henderson, MPH, June 2, 2003
Validation Report (AHRQ Report)
The PCSSW was validated through a grant from the Agency on Healthcare Research and Quality. The Final Report submitted to the funding agency is provided for your convenience.
If you do not wish to download your free copies of the WHQA resource materials, you may request one free copy of any of these documents except the AHRQ Validation Report, to be mailed to you by completing the Printed Material Request Form.
The Center does not provide bulk copies. Additional copies may be obtained and distributed without restriction from local resources (e.g., a photocopier or print service) at your cost.
To request a program brochure, please contact Natalie Barrett. (Limit 25)
Tools for Researchers
PCSSW Survey, Version 2, for Health Researchers
The "Researchers Manual" is presented detailing the PCSSW psychometric properties and item and scale performance. Files in this grouping comprise the full version of the survey, which includes demographic data, to summarize the results according to different subsets of the patient population, and benchmark against CoE norms. (The WHQA will perform data benchmarking by arrangement, for a fee.)
Documentation of the PCSSW's development, reliability and validity.
This is the National Women's Health Centers of Excellence (CoE) questionnaire, including the ten demographic questions. Version 2 must be used in its entirety without modification. Any changes will compromise the validity of the results.
A codebook for the two non-demographic sections of the questionnaire.
A workbook containing instructions for easily entering PCSSW data from self-report questionnaires. This utility contains "macro" programs that calculate the scale scores and summarize the results.
Full Survey (of Interest to Health Researchers)
The complete survey used in the CoE program, including: Demographics and visit history, PCSSW, and items assessing past use of preventive and primary health care services.
The latter items are adapted from national survey tools to permit comparisons with other studies or populations. Because guidelines for care evolve over time, researchers are advised to review the item working and response to determine the extent that it reflects current recommendations for primary care or will meet the aims of the intended study.
Full CoE Evaluation Survey, Spanish Version
The coding form used in the CoE evaluation project is provided for optional use. This coding schema is necessary to implement if your data or result will be compared to CoE evaluation benchmarks.
Supporting Documents
This is a reprint of the CoE evaluation study using the Full Survey tool. Measurement of Women's Satisfaction with Primary Care FINAL REPORT (AHRQ R01 HS10237) Carol S. Weisman, PhD, Roger T Anderson, PhD, Sarah Hudson Scholle, DrPH, Fabian Camacho, MS, and Jillian T Henderson, MPH, June 2, 2003
Validation Report (AHRQ Report)
The PCSSW was validated through a grant from the Agency on Healthcare Research and Quality. The Final Report submitted to the funding agency is provided for your convenience.