Welcome to Atrium Health Wake Forest Baptist Medical Center! We’re delighted to have you join our GME community. These FAQ’s are designed to help you feel confident and prepared for orientation and your first days with us. If you have any questions, please know that our team is here to support you every step of the way. 

Getting Ready for Orientation

What should I complete before orientation?
To ensure a smooth start, please check your MedHub onboarding modules for the HR ‘Pre-Employment Checklist’ and communication from our Human Resources and Teammate Health Teams. These will guide you through:

  • Registering for the Enterprise Health Portal and scheduling your Health Assessment.
  • Completing your Criminal Background Check (look for an email from  automation@instascreen.net about 60 days before your start date).
  • Submitting a photo for your Medical Center ID Badge.
  • Completing your virtual Pre-Employment I-9 verification.

If you need help with any step, our GME team is happy to assist

Orientation Experience

Will orientation be in person or virtual?
We offer a blend of live and in-person activities to help you connect and learn. Your orientation schedule is available in your MedHub onboarding modules. Please check with your Program Coordinator to confirm your session. For Sessions I and II, your virtual orientation will begin at 9:00 am, and you’ll receive a calendar invite via the personal email you provided. Sessions III and IV are structured slightly differently and will begin with packet pick up at 9:30 am.

Is attendance required?
Yes! We look forward to seeing you at orientation. Full participation is required for all new hires, and it’s a wonderful opportunity to meet your colleagues and learn about our medical center. 

Do I need to stay for the full session?
Absolutely. We encourage you to be present for the entire program so you can benefit from all the valuable information and resources our presenters have prepared for you.

What to Expect

What will be covered during orientation?
You’ll receive a warm welcome, an introduction to our mission and vision, and an overview of corporate compliance, policies, and benefits. We’re excited to help you get started.

Where is Packet Pick Up?
Packet Pick Up is conveniently located at the entrance to the Sticht Center. Please park in deck ‘A’ and follow the signs to the ‘Sticht Center’.

Where can I find my program-specific orientation schedule?
Your schedule is available in your MedHub onboarding modules, included in your welcome packet, and posted on the Graduate Medical Education Office website under ‘Incoming Residents and Fellows.’ Your Program Coordinator is also a great resource for program-specific details. 

Training, Badges, and Parking

How do I access Encompass Training?
On day one of orientation look for an email from our training team with a link to your training and details about any in-person sessions. This will have been sent to your advocate health email account. 

Where do I pick up my badge?
Your employee badge will be ready for you at Packet Pick Up in the Sticht Center. 

Where do I park on my first day?
On your first day, you’re welcome to park in visitor deck A, closest to the Sticht Center. Parking is currently free (look for your parking validation card in your welcome packet). Once you receive your employee badge, you may use the employee parking decks located along Hawthorn Road. 

Benefits, Pay, and HR Support

Can I speak to someone about benefits or HR at orientation?

Yes! Our resource center near Packet Pick Up will have friendly representatives available to answer your questions about:

  • Benefits
  • Financial Services
  • IT Services
  • Fitness Centers
  • Payroll
  • Resident Spouse Association
  • Telecommunications/Mobile Communications

For additional questions, please reach out to the Benefits Service Center  (800) 775-4784.

How and when will I receive my username and password?
At Packet Pick Up, you’ll receive:

  • A welcome letter with your username and password
  • Your orientation schedule
  • A campus map 
  • Parking validation card

When will I receive my first paycheck?
Paychecks are issued bi-weekly. You can sign up for direct deposit through “Workday” once you’re an employee.

June 18 – partial paycheck on July 3, first full paycheck on July 17

June 25 - partial paycheck on July 3, first full paycheck on July 17

July 1 – partial paycheck on July 17, first full paycheck on July 31

July 27 – full paycheck on August 14

When does my health insurance start?
Your health insurance begins on your first day of orientation, so you’re covered from day one.

First Day Details

Where do I report on my first day?
Your Program Director and Program Coordinator are excited to welcome you! Please check with them for program specific details about where to report.

Additional FAQs

Is my spouse eligible for a tuition discount?
The medical center does not offer tuition discounts or reimbursements for spouses.

Are House Staff eligible for complimentary gym membership?
Yes! House staff can enjoy complimentary gym membership. Contact the Hanes or Miller Fitness Centers for more information.

Key Systems & Resources

  • Intranet: Our internal employee web network, accessible after orientation.
  • MedHub: Residency management system for onboarding, schedules, and educational profiles.
  • EMR: Electronic Medical Record system, accessible from Medical Center computers.
  • Email Access: Outlook, accessible from any Medical Center computer.
  • Workday: HR management platform, accessible after orientation.

Navigating the Medical Center
Download the WakeHealth Wayfinder App from the App Store to help you find your way around campus with ease. 

Important Locations

  • Teammate Health: Reynolds Tower Spine, ground floor of Meads Hall, open Mon – Fri, 7 am – 5 pm
  • GME Office: Ground floor of Meads Hall, Suite B, open Mon – Fri, 8 am – 5 pm