DComm houses and manages a HIPAA-compliant digital communication gateway for use in research, clinical operations, and Learning Health System interventions. DComm provides consultation, governance, and administrative oversight of this service.

Core Equipment List

  • Twilio® Enterprise Plan digital communication gateway with data controls to enable HIPAA-compliance

Core Services Offered

  1. Consultations with researchers and clinical operations leaders who are exploring using digital communications (text messaging) with patients or research participants.
  2. Review and provide constructive feedback on proposals for using the Twilio® service.
  3. Provision of Twilio® accounts to approved projects.
  4. Technical assistance for text messaging and interactive voice response projects.